Refund Policy

Last Updated: January 2, 2025

Overview

At Tavorinelux, we are committed to providing high-quality financial risk assessment and mitigation services through personalized one-on-one consultations. This Refund Policy outlines the conditions under which refunds may be requested and processed for our services.

Service Categories

Our refund policy varies depending on the type of service purchased:

Individual Consultation Sessions

Single consultation sessions may be refunded if cancellation occurs at least 48 hours before the scheduled appointment time. Cancellations made within 48 hours of the appointment are non-refundable.

Service Packages

Multi-session packages and work plans may be refunded on a pro-rata basis for unused sessions, provided that no more than 30 days have elapsed since purchase and fewer than 25% of included sessions have been completed.

Subscription Services

Monthly or annual subscription services may be cancelled at any time. Refunds for subscription services are provided on a pro-rata basis for the unused portion of the current billing period, minus any sessions already completed during that period.

Refund Eligibility

Refunds may be requested under the following circumstances:

Service Not Delivered: If we fail to provide the agreed-upon service within the scheduled timeframe without prior notification or acceptable reason.

Technical Issues: If technical problems on our end prevent service delivery and alternative arrangements cannot be made within a reasonable timeframe.

Dissatisfaction with Initial Session: If you are dissatisfied with your first consultation session, you may request a full refund within 7 days of that session, provided no additional sessions have been utilized.

Service Cancellation: If you cancel services in accordance with the timeframes specified above for your service category.

Non-Refundable Items

The following are not eligible for refunds:

Completed consultation sessions and services already delivered.

Custom reports, assessments, or materials that have been prepared and delivered to you.

Services cancelled with less than 48 hours notice before the scheduled appointment.

Administrative fees, processing fees, or third-party payment processing charges.

Services purchased more than 90 days prior to the refund request, except for ongoing subscription services.

Refund Request Process

To request a refund, please follow these steps:

Submit a Request: Contact our support team at support@tavorinelux.sbs with your refund request, including your name, contact information, service details, and reason for the refund.

Review Period: We will review your request within 5 business days and notify you of our decision via email.

Approval and Processing: If approved, refunds will be processed within 10 business days to the original payment method used for purchase.

Confirmation: You will receive confirmation once the refund has been processed. Please note that it may take additional time for the refund to appear in your account depending on your financial institution.

Partial Refunds

In certain situations, partial refunds may be granted at our discretion:

For service packages where some sessions have been completed, a pro-rata refund for unused sessions may be provided.

For subscription services cancelled mid-billing cycle, refunds will reflect the unused portion of the subscription period.

In cases where service quality did not meet expectations but some value was delivered, a partial refund may be negotiated.

Rescheduling Policy

As an alternative to refunds, we encourage clients to reschedule appointments when possible:

Sessions may be rescheduled without penalty if notice is provided at least 48 hours in advance.

Rescheduling requests made within 48 hours of the appointment are subject to availability and may incur a rescheduling fee.

Package expiration dates may be extended in cases of documented emergencies or extenuating circumstances.

Disputed Charges

If you believe you have been incorrectly charged or have concerns about a transaction:

We will investigate all disputed charges and work with you to resolve the issue within 10 business days.

Chargebacks initiated without first contacting us may result in suspension of services and account termination.

Service Modifications

We reserve the right to modify, suspend, or discontinue services at any time. In such cases:

Active clients will be notified at least 30 days in advance of any service discontinuation.

Full refunds will be provided for any prepaid services that can no longer be delivered due to service modifications or discontinuation.

Alternative service options will be offered when available.

Force Majeure

We are not liable for refunds or service delivery failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, technical infrastructure failures, government actions, or other force majeure events. In such cases, we will work with affected clients to reschedule services or provide alternative solutions.

Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. Refund requests that fall outside the standard policy guidelines will be reviewed on a case-by-case basis. Please contact our support team to discuss your specific situation.

Currency and Exchange Rates

All refunds will be processed in the currency of the original transaction. For international transactions, refund amounts may differ from the original charge due to currency exchange rate fluctuations and conversion fees charged by payment processors or financial institutions.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the modified policy.

Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: support@tavorinelux.sbs

Phone: +448007720128

Address: 15 St George Rd, Deepcar, Sheffield S36 2SE, United Kingdom

Governing Terms

This Refund Policy is part of and subject to our Terms of Service. In the event of any conflict between this Refund Policy and the Terms of Service, the Terms of Service shall prevail.